Our growing practice is seeking a dedicated and detail-oriented Office Manager/Clinical Coordinator to join our team. This position is critical in ensuring smooth operations within our office and will involve a mix of administrative and clinical coordination duties. We are looking for a reliable, hardworking individual who is passionate about contributing to a positive workplace culture and delivering exceptional patient care.

Responsibilities

Administrative Management:

• Oversee daily office operations to ensure efficiency and effectiveness.
• Manage patient scheduling, confirmations, and follow-ups.
• Handle patient inquiries, concerns, and complaints in a professional manner.
• Maintain and update patient records in compliance with regulations and office policies.
• Process insurance claims and manage billing inquiries.

Clinical Coordination:

• Assist with patient intake and prepare them for treatment.
• Collaborate with dental staff to ensure smooth patient flow and assist as needed.
• Maintain inventory of dental supplies and equipment, ensuring everything is stocked and organized.
• Ensure compliance with OSHA and infection control standards.
• Obtain a Dental Assistant License within 6 months of hire.

Patient Experience:

• Ensure an exceptional experience for patients by providing friendly, compassionate service.
• Address any patient needs or concerns promptly and effectively.
• Promote office initiatives aimed at enhancing patient satisfaction.

Qualifications:

• Previous experience in an office management or clinical coordination role is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Knowledge of dental procedures, terminology, and treatment protocols is a plus.
• Familiarity with electronic health records (EHR) and dental practice management software.
• Understanding of OSHA regulations and infection control practices.

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An ideal team member will possess the following qualities:

Hardworking:

A dedicated individual who demonstrates persistence and commitment in all tasks, ensuring high-quality outcomes for both patients and the team.

Working Smart:

An efficient thinker who employs effective strategies to optimize workflow and maximize productivity while maintaining attention to detail.

Considerate:

A compassionate and respectful person who values empathy in interactions with colleagues and patients, fostering a supportive and positive work environment.

Growth-Minded:

Someone committed to continuous learning and self-improvement, actively seeking opportunities for professional and personal development.

Our mission is not to be the biggest, but the best. We are dedicated to creating a positive, family-oriented office culture and providing exceptional experiences for our patients. If you align with our values and are eager to contribute to our success, we encourage you to apply!